Jempol55 is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you hold in relation to your data as a registered user of the Jempol55 platform.
This Privacy Policy ("Policy") issued by Jempol55 ("we", "us", "our", "the Platform") and applies to all individuals ("you", "your", "User", "Data Subject") who access, register with, or use the services available atjempol55.cam and any associated applications or digital products.
Jempol55 operates as an online sports betting and live casino platform serving users primarily located in Malaysia. In the course of providing our services — which include sports wagering, live casino games, slot games, promotions, and customer support — we necessarily collect and process certain personal data about you. This Policy explains in plain terms what that data is, why we need it, how we use it, and what your rights are in relation to it.
We are committed to handling your personal data responsibly, transparently, and in accordance with applicable international data protection standards. We do not sell your personal data to third parties. We do not use your data for any purpose beyond those stated in this Policy without your prior consent.
By registering an account or continuing to use the Jempol55 Platform after the publication of this Policy, you acknowledge that you have read and understood how your personal data is processed as described herein. If you do not agree with the terms of this Policy, you should not use the Platform and may request account closure in accordance with ourTerms & Conditions.
Platform Notice: Jempol55 is strictly for players aged 21 and above. Where we collect date-of-birth data during registration, it is used specifically to enforce this age restriction. We take the protection of all user data — including age verification data — with the highest level of seriousness.
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
Jempol55 collects only the personal data that is necessary for the purposes described in this Policy. The categories of personal data we collect are as follows:
| Data Category | Specific Data Points | Primary Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, MyKad / Passport / Driver's Licence number and copy. | Account registration, KYC verification, age enforcement (21+), fraud prevention. |
| Contact Data | Email address, Malaysian mobile phone number, residential address. | Account communications, support, KYC address verification, marketing (where consented). |
| Financial Data | Payment method details (masked card numbers, e-wallet identifiers, bank account references), deposit and withdrawal transaction records. | Payment processing, withdrawal verification, AML compliance, fraud monitoring. |
| Behavioural Data | Betting and gaming history, wager amounts, game preferences, session duration, login frequency. | Account management, responsible gambling monitoring, personalisation, platform improvement. |
| Technical Data | IP address, device type and identifier, operating system, browser type and version, referral URL. | Security, fraud prevention, geographic access control, platform performance optimisation. |
| Communications Data | Records of support interactions (live chat transcripts, email correspondence), complaint records. | Customer service quality, dispute resolution, regulatory compliance. |
| Responsible Gambling Data | Deposit limit settings, self-exclusion status, cooling-off period records, problem gambling assessment responses. | Delivering responsible gambling tools, regulatory compliance, player welfare. |
Malaysian Payment Data: When you deposit or withdraw using Malaysian payment services — including Maybank2u, CIMB Clicks, Touch 'n Go eWallet, Boost, GrabPay, DuitNow, or FPX — the transaction data we receive is limited to the reference number, amount, currency (MYR), and timestamp. We do not store full account credentials for any banking or e-wallet service.
Jempol55 collects personal data through the following channels:
The majority of personal data we hold is provided directly by you in the course of using the Platform, including:
When you access and use the Jempol55 Platform, we automatically collect certain technical data through cookies, server logs, and similar technologies. This includes your IP address, browser characteristics, device identifiers, pages visited, time spent on specific features, and betting or gaming activity. See Section 8 for full details on our use of cookies.
In limited circumstances, we may receive personal data from third-party sources, including:
Jempol55 processes your personal data only where we have a valid lawful basis to do so. The lawful bases on which we rely are as follows:
Jempol55 uses your personal data for the following specific purposes:
We process your identity and contact data to create and maintain your Jempol55 account, verify your identity, enforce the21+ age requirement, authenticate your login sessions, and communicate important account updates or security alerts.
We process your behavioural and financial data to enable bet placement, process deposits and withdrawals in MYR, calculate and credit winings, apply bonus funds, and maintain an accurate record of your account balance and transaction history.
We process identity, financial, and technical data to detect and prevent fraudulent activity, money laundering, and other financial crimes. This includes monitoring transaction patterns, verifying payment method ownership, and cross-referencing data against industry fraud databases where applicable.
We process your behavioural data and responsible gambling tool settings to monitor for signs of problem gambling behaviour, enforce deposit limits and self-exclusion requests, and ensure that our responsible gambling programme functions effectively. This processing is conducted in your interest and in accordance with our licensing obligations.
We process aggregated, anonymised or pseudonymised behavioural and technical data to improve the performance, usability, and feature set of the Jempol55 Platform. This data does not identify individual users and is used solely for analytical purposes.
Where you have provided explicit consent, we may use your contact data to send you promotional communications about Jempol55 offers, new game releases, sporting event markets, and loyalty programme updates. You may unsubscribe from marketing communications at any time by contacting our support team or using the unsubscribe mechanism included in each communication.
Jempol55 does not sell, rent, or trade your personal data to any third party for commercial purposes. We share personal data only in the following limited circumstances:
We engage trusted third-party service providers to assist with specific Platform functions. These entities act as Data Processors and are contractually prohibited from using your data for any purpose other than the specific services they provide to Jempol55. They are required to implement appropriate security measures consistent with the standards set out in this Policy. Categories of service provider include:
We may disclose your personal data to law enforcement agencies, regulatory bodies, or other governmental authorities where we are legally required to do so, where we reasonably believe disclosure is necessary to prevent or investigate fraud or criminal activity, or where required by a court order or equivalent legal instrument.
In the event of a merger, acquisition, reorganisation, or sale of all or part of Jempol55's business, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such change that materially affects how your data is processed.
Important: Jempol55 will never share your personal data with third-party advertisers, data brokers, or marketing agencies without your explicit prior consent. If you receive unsolicited communications purportedly from Jempol55 asking for your account credentials or personal information, please report this to our support team immediately as it is likely a phishing attempt.
Jempol55 uses cookies and similar tracking technologies to operate improve the Platform. A cookie is a small text file stored on your device when you visit the Platform. We use the following categories of cookies:
You may adjust your cookie preferences through your browser settings. Please note that disabling certain cookie categories — particularly strictly necessary and security cookies — may impair your ability to access the Platform or use specific features. Jempol55 does not use third-party advertising cookies or retargeting pixels.
Jempol55 retains personal data only for as long as is necessary for the purposes for which it was collected, or for as long as required by applicable legal, regulatory, or contractual obligations. Our general retention principles are as follows:
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with an identifiable individual.
Jempol55 implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, Jempol55 will notify affected users without undue delay and will take all necessary steps to contain the breach and prevent recurrence.
Your Responsibility: You are responsible for keeping your account password secure and confidential. Jempol55 will never ask you for your password via email, live chat, or any other communication. If you believe your account has been compromised, please contact our support team immediately.
Subject to applicable law and certain exceptions related to our legal and regulatory obligations, you hold the following rights in relation to the personal data that Jempol55 holds about you. To exercise any of these rights, please contact our Data Protection team using the details in Section 15.
You have the right to request a copy of all personal data we hold about you, together with information about how it is processed.
You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
You may request that we restrict processing of your personal data in certain circumstances, such as where you contest its accuracy or object to its use.
Where processing is based on consent or contract, you may request your personal data in a structured, machine-readable format suitable for transfer to another provider.
You have the right to object to processing based on legitimate interests — particularly for direct marketing purposes, which you may opt out of at any time.
Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.
You have the right not to be subject to decisions made solely by automated means that significantly affect you, without human review where applicable law requires it.
All rights requests are processed within 30 calendar days of receipt. We may request proof of identity before processing a rights request to ensure that personal data is not disclosed to an unauthorised party. We will not charge a fee for rights requests unless they are manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.
The Jempol55 Platform is strictly intended for adults aged21 years and above. We do not knowingly collect, process, or retain personal data from individuals under the age of 21. Our registration process includes age verification steps specifically designed to prevent underage access.
If we become aware that personal data has been collected from an individual under 21 years of age — whether through a registration attempt or any other channel — we will immediately suspend the associated account, securely delete all data collected in connection with that attempt, and take appropriate action in accordance with applicable law and our responsible gambling policies.
If you believe that a person under the age of 21 has registered or attempted to register on the Platform, please report this to our support team immediately using the contact details in Section 15.
Age Enforcement: Jempol55 takes its21+ age restriction policy extremely seriously. Any attempt to circumvent age verification — including through the use of another person's identity documents — constitutes a serious breach of our Terms & Conditions and may constitute a criminal offence under applicable law.
Jempol55 operates as an internationally licensed online gaming platform. As a result, some of the personal data we collect may be processed or stored on servers located outside of Malaysia. Where such cross-border transfers occur, we take steps to ensure that your personal data continues to receive an appropriate level of protection.
Transfers to third-party service providers located outside Malaysia are governed by contractual data protection agreements that require those providers to adhere to data protection standards equivalent to those described in this Policy. We do not transfer personal data to jurisdictions that do not provide adequate data protection safeguards without implementing appropriate supplementary measures.
By using the Jempol55 Platform, you acknowledge and consent to the transfer of your personal data to server infrastructure and service providers outside Malaysia as described in this section.
Jempol55 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform features. When we make changes, we will update the "Last Updated" date at the top of this page. Where changes are material — meaning they significantly affect how we collect or use your personal data — we will provide registered users with advance notice via email or in-Platform notification prior to the changes taking effect.
We encourage you to review this Policy periodically to stay informed about how Jempol55 handles your personal data. Your continued use of the Platform after any update to this Policy constitutes your acknowledgement of the revised terms. If you do not accept the revised Policy, you may close your account in accordance with ourTerms & Conditions.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the manner in which Jempol55 processes your personal data, or if you wish to exercise any of the data rights described in Section 11, please contact our support and data protection team using the details below.
Our team is available 24 hours a day, 7 days a week — including all Malaysian public holidays — and is familiar with data protection enquiries from users across Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and beyond.
For matters relating to responsible gambling — including self-exclusion requests, deposit limit adjustments, or problem gambling support — please also refer to our dedicated Responsible Gambling page, which contains additional guidance and support resources available to Malaysian users.
Six core principles that define how Jempol55 handles your personal data — every day, across every interaction.
We collect only the personal data that is strictly necessary for the purposes described in this Policy. We do not collect data speculatively or hold information beyond its useful life. If a purpose no longer applies, the data is deleted or anonymised.
Jempol55 does not sell, rent, or trade your personal data to third-party advertisers, data brokers, or marketing firms. Your data is your own. We share it with third parties only where strictly necessary to deliver the services you have requested.
All data transmitted between your device and the Jempol55 Platform is protected by industry-standard 256-bit Transport Layer Security (TLS) encryption. Financial data and KYC documents are also encrypted at rest on our secure servers.
You hold the full suite of data subject rights — access, rectification, erasure, restriction, portability, and objection. All rights requests are processed within 30 days. We honour these rights without unnecessary delay, conditions, or charges.
In the event of a personal data breach that poses a risk to your rights, Jempol55 will notify affected users promptly and take all necessary remediation steps. We maintain incident response protocols to minimise the impact of any security event.
This Privacy Policy is reviewed and updated regularly to reflect changes in our data processing practices, Platform features, and applicable legal requirements. Material changes are notified to registered users before taking effect.
Our support team is available around the clock to answer any questions about how Jempol55 handles your personal data. Alternatively, visit our FAQ page for quick answers to common queries from Malaysian players.